YG
Yulreeka G
1 reviews | Active since Jan 2017
04 Jun 2020, 08:01
MAKRO TRYING TO KEEP MY MONEY FOR AS LONG AS POSSIBLE
Placed an online order for an excercise bike on 15 May 2020. Sent an email and called lasts week to find out when my order will be delivered only to be old that my order was cancelled as they did not have stock and that my refund would be reflect in 7 days. Sent an email yesterday to query when I'd receive my refund only to get an email saying my refund was processed but cancelled due to the bank not having my full card number. This is absolutely ridiculous! I always have problems when I purchase from Makro. I just want my money back so that I can buy somewhere else
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Replies (3)YG
Yulreeka G's updateReviewer Update
04 Jun 2020, 09:45And now they want me to send my ID copy and banking details... This was never requested before. Hoping someone will respond ASAP as nobody replies. Such terrible service
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Yulreeka G's update04 Jun 2020, 09:45
Reviewer Update
And now they want me to send my ID copy and banking details... This was never requested before. Hoping someone will respond ASAP as nobody replies. Such terrible service
Makro's replyOfficial
06 Jun 2020, 14:35Good day Yulreeka,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply06 Jun 2020, 14:35
Official
Good day Yulreeka,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
YG
Yulreeka G's updateReviewer Update
10 Jun 2020, 08:21MAK***. I AM STILL WAITING FOR MY REFUND. MY LAST 1 LINE REPONSE FROM YOU WAS THAT IT WOULD TAKE 48-72 HOURS. IT HAS BEEN OVER THAT AND I HAVE NOT HEARD A WORD. NOBODY RESPONDS TO INBOX MESSAGES. IF I DO GET A REPLY VIA EMAIL IT'S UNHELPFUL & I MUST WAIT FOR DAYS BEFORE GETTING ANOTHER UNHELPFUL REPLY. CAN'T GET THROUGH TO THE CALL CENTRE. THIS IS ABSOLUTELY RIDICULOUS AND I AM NOW TAKING THIS FURTHER TO THE CONSUMER OMBUDSMAN & WILL GO TO ALL MEDIA PLATFORMS TO MAKE SURE THAT EVERYONE KNOW THE KIND OF SERVICE (OR LACK THEREOF) RECEIVED FROM MAKRO. ORDER NO MAK***
YG
Yulreeka G's update10 Jun 2020, 08:21
Reviewer Update
MAK***. I AM STILL WAITING FOR MY REFUND. MY LAST 1 LINE REPONSE FROM YOU WAS THAT IT WOULD TAKE 48-72 HOURS. IT HAS BEEN OVER THAT AND I HAVE NOT HEARD A WORD. NOBODY RESPONDS TO INBOX MESSAGES. IF I DO GET A REPLY VIA EMAIL IT'S UNHELPFUL & I MUST WAIT FOR DAYS BEFORE GETTING ANOTHER UNHELPFUL REPLY. CAN'T GET THROUGH TO THE CALL CENTRE. THIS IS ABSOLUTELY RIDICULOUS AND I AM NOW TAKING THIS FURTHER TO THE CONSUMER OMBUDSMAN & WILL GO TO ALL MEDIA PLATFORMS TO MAKE SURE THAT EVERYONE KNOW THE KIND OF SERVICE (OR LACK THEREOF) RECEIVED FROM MAKRO. ORDER NO MAK***