SJDO
Sally Jollivet De Oliveira
1 reviews | Active since Apr 2019
27 Feb 2025, 14:56
Makro - trouble brewing - dont buy online
I think there is trouble brewing at Makro. Dont buy from this business! There are so many complaints of orders being placed online and them canceling and taking forever to refund. My case is that I ordered a TV and a license. They cancelled the order the next day, but only the TV saying that it comes from a third party supplier who has no stock. ( But two weeks later they are still selling the TV online). I have been waiting for a refund and actually asked for a similar priced TV instead. No one has come back to me, and no hint of a refund for the TV license. I have to now go to the Consumer Complaints and lodge a case.
Helpful (0)
Replies (1)0
Replies (1)SJDO
Sally Jollivet De Oliveira's updateReviewer Update
04 Mar 2025, 08:59This is unacceptable. This is Makros "private response"
Hi Sally,
Thank you for your review on our Hellopeter platform.
We are sorry for the service that you have received from us.
We are unable to do exchange for online order since the items are coming from different suppliers.
The Tv license that you have paid through Makro is received by SABC directly and that is why we are unable to refund those funds back to you.
If you need any further assistance, kindly email us on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
So,they wont refund the license and still wont give a TV. And I have to wait forever to get a refund - no one has contacted me. A TV License is useless without a TV. I paid you money for a TV and you owe me a TV. You need to deliver otherwise it is false advertising. Nowhere was I told that the TV was coming from another supplier. I bought a TV from Makro. I demand that you replace it with a TV of similar value. In fact, the TV I ordered is STILL AVAILABLE on your website - how is that possible? Are you de*****ing more customers now? You havent even asked me how to refund the money. I havent heard anything from you. You leave me no choice but to lodge a complaint with the Consumer Council on ********* practises. Shame on you Makro!
Hi Sally,
Thank you for your review on our Hellopeter platform.
We are sorry for the service that you have received from us.
We are unable to do exchange for online order since the items are coming from different suppliers.
The Tv license that you have paid through Makro is received by SABC directly and that is why we are unable to refund those funds back to you.
If you need any further assistance, kindly email us on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
So,they wont refund the license and still wont give a TV. And I have to wait forever to get a refund - no one has contacted me. A TV License is useless without a TV. I paid you money for a TV and you owe me a TV. You need to deliver otherwise it is false advertising. Nowhere was I told that the TV was coming from another supplier. I bought a TV from Makro. I demand that you replace it with a TV of similar value. In fact, the TV I ordered is STILL AVAILABLE on your website - how is that possible? Are you de*****ing more customers now? You havent even asked me how to refund the money. I havent heard anything from you. You leave me no choice but to lodge a complaint with the Consumer Council on ********* practises. Shame on you Makro!
SJDO
Sally Jollivet De Oliveira's update04 Mar 2025, 08:59
Reviewer Update
This is unacceptable. This is Makros "private response"
Hi Sally,
Thank you for your review on our Hellopeter platform.
We are sorry for the service that you have received from us.
We are unable to do exchange for online order since the items are coming from different suppliers.
The Tv license that you have paid through Makro is received by SABC directly and that is why we are unable to refund those funds back to you.
If you need any further assistance, kindly email us on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
So,they wont refund the license and still wont give a TV. And I have to wait forever to get a refund - no one has contacted me. A TV License is useless without a TV. I paid you money for a TV and you owe me a TV. You need to deliver otherwise it is false advertising. Nowhere was I told that the TV was coming from another supplier. I bought a TV from Makro. I demand that you replace it with a TV of similar value. In fact, the TV I ordered is STILL AVAILABLE on your website - how is that possible? Are you de*****ing more customers now? You havent even asked me how to refund the money. I havent heard anything from you. You leave me no choice but to lodge a complaint with the Consumer Council on ********* practises. Shame on you Makro!
Hi Sally,
Thank you for your review on our Hellopeter platform.
We are sorry for the service that you have received from us.
We are unable to do exchange for online order since the items are coming from different suppliers.
The Tv license that you have paid through Makro is received by SABC directly and that is why we are unable to refund those funds back to you.
If you need any further assistance, kindly email us on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
So,they wont refund the license and still wont give a TV. And I have to wait forever to get a refund - no one has contacted me. A TV License is useless without a TV. I paid you money for a TV and you owe me a TV. You need to deliver otherwise it is false advertising. Nowhere was I told that the TV was coming from another supplier. I bought a TV from Makro. I demand that you replace it with a TV of similar value. In fact, the TV I ordered is STILL AVAILABLE on your website - how is that possible? Are you de*****ing more customers now? You havent even asked me how to refund the money. I havent heard anything from you. You leave me no choice but to lodge a complaint with the Consumer Council on ********* practises. Shame on you Makro!