NR
Nishant R

1 reviews | Active since May 2010

23 Jan 2020, 15:49

Makro tried to ***** my money

I purchased 2 top end HP printers from Makro via their Online store. Thes items were on a last offer special. I paid for the printers on the 10th January 2020. I called to find out where my order was, from then I was given the run-around by Makro management & staff. I received an email advising the printers were dispatch on the 20th January. As late as the 23rd January 2020 I had not received my printers. Each day calling. Speaking to a consultant Richard being a very helpful person. He called the store & spoke to a Rebecca who advised that the printers were in transit to be delivered on the 21st January. This did not happen. I called back again receiving the run around speaking to Richard. On the 23rd I eventually was given the privilege to speak to Anthony Verneulen, who simply said they will deliver on the printers on 24th January because it was too late to do the delivery on the 23rd January. (Bearing in mind that I had been calling for 3 days). On top of that all management are in meetings and Nadia Ndluli (rude as can be) advised that customers cannot disturb management meetings. Makro are ******* and people should be weary of dealing with such shady businesses that take more than R4000 and feel that we the customer can go to hell. A lesson should be taught to such "giants" that assume they are invincible and we the customers spending our hard earned money should show them that the customer is still king. They only reason they are still surviving in such a country is because of us. In my opinion this is a new modern method of theft and *******ion. They very will to earn high interest on our money without any form of sorrow, regret or responsibility.

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Replies (1)
Makro
Makro's reply29 Jan 2020, 15:35
Official
Good day Nishant,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us. 

Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.

Once again we do apologize for the inconvenience caused and service received. 

Hope you find the above in order. 

Kind regards, 
Makro Hellopeter Team