AK
Abel K

1 reviews | Active since Mar 2009

23 Oct 2019, 09:25

Makro Trailer nightmare

For the past two years, I've been trying to get a replacement invoice for a trailer that was purchased at a Makro in Polokwane. I've been referred to almost every place in the country to find a person who can assist me with the documentation for this trailer.

First I was referred to Coca Cola, who apparently purchased the trailer. Coke doesn't have the invoice, so they referred me to Makro. Makro cannot assist as the trailer manufacturer went bust a few months after the trailer was purchased. Makro then referred me to Karet Trailers. These guys cannot assist either because the trailer manufacturer, Challenger, went under due to financial constraints.

After all these ups and downs, two years later, I'm stuck with a trailer that I won in a competition, and no papers were handed over for the trailer. I cannot use the trailer, and no one can provide the documents required to register it. What do I do?

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Replies (1)
Makro
Makro's reply23 Oct 2019, 12:00
Official
 Good day Abel,

Thank you for taking our call.

Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to assist and the soonest feedback is received, we will contact you.

Feedback to be relayed within 48 hours.

Kind Regards,
Makro Hellopeter Team 

Best regards,