HM
Heather M
1 reviews | Active since May 2015
01 Dec 2025, 11:29
MAKRO total NIGHTMARE
If you want a total delivery nightmare then Makro is the online store for you. I have rescheduled an order THREE times asking for early morning delivery and EACH time they ignore my request as the morning slips by and then I am out for the afternoon and cannot receive deliveries. I had to eventually CANCEL the order and ask for a refund, which I guess will be like drawing blood from a stone to get it credited back to my card. Going to place my orders with Takealot instead as they are ON THE BALL!!
Helpful (0)
Replies (10)0
Replies (10)
Makro's replyOfficial
01 Dec 2025, 12:59Hi Heather,
We apologize that you have not being able to get your order due to the delivery date.
We are not able to facilitate a specific time request for your delivery with our partner courier.
We are truly sorry for the inconvenience that we have caused you.
Regards,
Makro social media team.
We apologize that you have not being able to get your order due to the delivery date.
We are not able to facilitate a specific time request for your delivery with our partner courier.
We are truly sorry for the inconvenience that we have caused you.
Regards,
Makro social media team.
Best regards,
Makro's reply01 Dec 2025, 12:59
Official
Hi Heather,
We apologize that you have not being able to get your order due to the delivery date.
We are not able to facilitate a specific time request for your delivery with our partner courier.
We are truly sorry for the inconvenience that we have caused you.
Regards,
Makro social media team.
We apologize that you have not being able to get your order due to the delivery date.
We are not able to facilitate a specific time request for your delivery with our partner courier.
We are truly sorry for the inconvenience that we have caused you.
Regards,
Makro social media team.
Best regards,
HM
Heather M's updateReviewer Update
01 Dec 2025, 14:48I have asked NUMEROUS times for morning delivery as I am not available to receive anything during the afternoons. Since you can never carry my request through, I will do my shopping elsewhere, where they actually do take note of their customers delivery requests. I suspect a refund to my credit card for the order Order Number :OD*** which is R1076-00. Please do this as soon as possible and do not let that a nightmare as well
HM
Heather M's update01 Dec 2025, 14:48
Reviewer Update
I have asked NUMEROUS times for morning delivery as I am not available to receive anything during the afternoons. Since you can never carry my request through, I will do my shopping elsewhere, where they actually do take note of their customers delivery requests. I suspect a refund to my credit card for the order Order Number :OD*** which is R1076-00. Please do this as soon as possible and do not let that a nightmare as well
HM
Heather M's updateReviewer Update
01 Dec 2025, 14:49invoice no Invoice No : 4E8A0UTB25
HM
Heather M's update01 Dec 2025, 14:49
Reviewer Update
invoice no Invoice No : 4E8A0UTB25
Makro's replyOfficial
01 Dec 2025, 15:32Hi Heather,
We apologize for the service that you have reeived from us.
Your cancellation request has been logged and a refund has been processed.
Regards,
Makro social media team
We apologize for the service that you have reeived from us.
Your cancellation request has been logged and a refund has been processed.
Regards,
Makro social media team
Best regards,
Makro's reply01 Dec 2025, 15:32
Official
Hi Heather,
We apologize for the service that you have reeived from us.
Your cancellation request has been logged and a refund has been processed.
Regards,
Makro social media team
We apologize for the service that you have reeived from us.
Your cancellation request has been logged and a refund has been processed.
Regards,
Makro social media team
Best regards,
HM
Heather M's updateReviewer Update
02 Dec 2025, 05:12Thank you, that prompt response slightly redeems my faith in you.
HM
Heather M's update02 Dec 2025, 05:12
Reviewer Update
Thank you, that prompt response slightly redeems my faith in you.
Makro's replyOfficial
02 Dec 2025, 13:55Hi Heather,
We ask that you notify us as soon as your refund reaches you.
Regards,
Makro Social media
We ask that you notify us as soon as your refund reaches you.
Regards,
Makro Social media
Best regards,
Makro's reply02 Dec 2025, 13:55
Official
Hi Heather,
We ask that you notify us as soon as your refund reaches you.
Regards,
Makro Social media
We ask that you notify us as soon as your refund reaches you.
Regards,
Makro Social media
Best regards,
HM
Heather M's updateReviewer Update
03 Dec 2025, 05:10Will do, and thank you for your concern and follow up.
HM
Heather M's update03 Dec 2025, 05:10
Reviewer Update
Will do, and thank you for your concern and follow up.
Makro's replyOfficial
03 Dec 2025, 11:55Hi Heather,
We apologies for the inconvenience caused.
Refund will take 2-14 working days to reflect.
Regards,
Makro Social media
We apologies for the inconvenience caused.
Refund will take 2-14 working days to reflect.
Regards,
Makro Social media
Best regards,
Makro's reply03 Dec 2025, 11:55
Official
Hi Heather,
We apologies for the inconvenience caused.
Refund will take 2-14 working days to reflect.
Regards,
Makro Social media
We apologies for the inconvenience caused.
Refund will take 2-14 working days to reflect.
Regards,
Makro Social media
Best regards,
HM
Heather M's updateReviewer Update
04 Dec 2025, 12:26The refund to my credit card has shown up, thank you!
HM
Heather M's update04 Dec 2025, 12:26
Reviewer Update
The refund to my credit card has shown up, thank you!
Makro's replyOfficial
04 Dec 2025, 15:56Hi Heather,
Thank you for advising us.
Thank you for advising us.
Best regards,
Makro's reply04 Dec 2025, 15:56
Official
Hi Heather,
Thank you for advising us.
Thank you for advising us.
Best regards,