Makro Took My Money for an Item That Was Never in Stock, Now I Must Wait Weeks for a Refund

I placed an order on Makro Online for a Philips Air Fryer (Order Number: OD***) after the product page clearly showed it was available with limited stock. I trusted this and completed payment immediately. After paying, I was informed that the Marketplace seller, 8ta Mzansi, actually had no stock and could not fulfil the order. My order was cancelled and I now have to wait until 22 December for my refund to reflect, which is extremely frustrating and inconvenient.

What concerns me most is that Makro accepted my payment for an item that was never actually in stock. This creates the perception that Marketplace sellers and the platform benefit from holding customer funds before reversing the transaction. Even if that is not the intention, the practice appears misleading and damages trust in Makro’s online shopping experience.

I am requesting a clear explanation for why the item was listed as available, confirmation of what went wrong with the seller, escalation of my refund due to the delay, compensation for the inconvenience caused, and a review of 8ta Mzansi as a Marketplace seller. This experience has been disappointing and has affected my confidence in using Makro Online. I would appreciate a prompt and transparent response.