Makro took my money but did not deliver

Item: Makro
Rating: 1
Author: Rynard C

I bought my groceries at Makro online 28 April. The order has still not been delivered and Makro already took my money when I placed the order so I can not go and buy the groceries at another store. I phoned the call center and spoke to Talita and she could not tell when the order will be deliver.

Bad service Makro! In these difficult times, organisations like you should not be greedy. If you can not deliver then you should not have taken my money.

Helpful (0)

Replies (1)

Makro's replyOfficial

22 May 2020, 08:56

Good day Rynard,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply22 May 2020, 08:56

Official