Makro - Too big to care - Atrocious Service and rip-off

I purchased a product Online on 26 September for R3286,57 and had to pay R57 delivery fee. Major competitor delivery is free. The order was finally delivered on 12 October - 16 Days Major competitor delivers much faster. My order was logged returned due to being incorrect product on 14 October Finally collected on 24 October Major competitor usually collect next day I was promised a refund on 24 October - Still nothing received after 16 days. I complained and received a response saying I would be refunded R3003 but still not received despite being told I would log this complaint. Clearly too big to care. - They have been sitting on my money for 43 days and then still have the audacity to deduct R280 from what I paid. An apology and Gift Voucher for that amount would be in order I think.