MvdM
Michelle van der Merwe
1 reviews | Active since Sept 2023
28 Sept 2023, 16:35
Makro this is theft!
I ordered a TV unit online, the product I recieved was damadged. Requested new product and again recieved a damadged product. Then requested a refund. A month later and I have still not recieved my money. The call centre is of no help as I get a different answer everytime I call. The service I am recieving is unacceptable but Makro can't be bothered. I don't have a TV unit and I don't have my money either...
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
29 Sept 2023, 09:15Good day Michelle , Thank you for your review on our Hello Peter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided soon. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind Regards,Makro Hellopeter Team
Best regards,
Makro's reply29 Sept 2023, 09:15
Official
Good day Michelle , Thank you for your review on our Hello Peter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided soon. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind Regards,Makro Hellopeter Team
Best regards,