Makro, this is ridiculous-give me my refund

Makro has shown me nothing but incompetence and disrespect. I placed an order on 1 December, and the system said delivery would only happen on the 4th. Already that was a problem because I DO NOT live in Cape Town, I was only visiting.

To fix the issue, I took an Uber and went straight to the store. When I got there, they flat-out refused to give me my order. I explained more than once that I was flying back to Johannesburg the next morning at 5am. It didn’t matter, the online assistant manager still refused and acted like she couldn’t care less.

We then agreed the order would be cancelled and I would get a refund. Instead of refunding me, Makro keeps sending couriers to deliver a parcel to a city I DO NOT live in. I made this clear from day one.

Today is 11 December, and I am STILL sitting with no refund. Ten days later, and Makro still can’t do something as simple as return my money.

This is honestly pathetic. I am sick and tired of the runaround.

I want my money back NOW — not tomorrow, not next week. Makro must stop wasting my time and fix this immediately.