aS
azeez S
1 reviews | Active since Mar 2016
06 Jun 2025, 10:44
Makro third party unreliability
Second time round - ridiculous service in essence of allowing third party suppliers who promote branded items such as a Polo Suitcase that i bought
first order gets cancelled after delivery due date for no reason and when I place a new order after seeing sufficient stock availability - I receive a chinese brand suitcase with the wrong colour and wrong size - totally different from what is advertised - sick and tired of service as such ... now we have to take more of our time to do a return
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Makro's replyOfficial
09 Jun 2025, 11:05Hi Azeez,
We acknowledge receipt of your remarks via Hellopeter and wish to express our sincere regret for any shortfall in service excellence. Please be assured that we are addressing your concerns with the utmost urgency and your feedback is being thoroughly evaluated.
As a corrective measure, we have initiated an expedited request with our returns department to ensure the swift processing of your return and subsequent refund.
We are committed to preventing a recurrence of such an incident. We extend our deepest apologies for the inconvenience and distress this situation may have caused.
We value your patience and comprehension in this matter.
Best regards,
Makro Social Media Team
We acknowledge receipt of your remarks via Hellopeter and wish to express our sincere regret for any shortfall in service excellence. Please be assured that we are addressing your concerns with the utmost urgency and your feedback is being thoroughly evaluated.
As a corrective measure, we have initiated an expedited request with our returns department to ensure the swift processing of your return and subsequent refund.
We are committed to preventing a recurrence of such an incident. We extend our deepest apologies for the inconvenience and distress this situation may have caused.
We value your patience and comprehension in this matter.
Best regards,
Makro Social Media Team
Best regards,
Makro's reply09 Jun 2025, 11:05
Official
Hi Azeez,
We acknowledge receipt of your remarks via Hellopeter and wish to express our sincere regret for any shortfall in service excellence. Please be assured that we are addressing your concerns with the utmost urgency and your feedback is being thoroughly evaluated.
As a corrective measure, we have initiated an expedited request with our returns department to ensure the swift processing of your return and subsequent refund.
We are committed to preventing a recurrence of such an incident. We extend our deepest apologies for the inconvenience and distress this situation may have caused.
We value your patience and comprehension in this matter.
Best regards,
Makro Social Media Team
We acknowledge receipt of your remarks via Hellopeter and wish to express our sincere regret for any shortfall in service excellence. Please be assured that we are addressing your concerns with the utmost urgency and your feedback is being thoroughly evaluated.
As a corrective measure, we have initiated an expedited request with our returns department to ensure the swift processing of your return and subsequent refund.
We are committed to preventing a recurrence of such an incident. We extend our deepest apologies for the inconvenience and distress this situation may have caused.
We value your patience and comprehension in this matter.
Best regards,
Makro Social Media Team
Best regards,