Makro thinks we are toys they can play with.

I bought a pump online, I received the item that was great. While trying to put the pump together following the instructions it broke, I called makro and was told to load a return online, took pictures and everything. The item was collected on Friday and was asked if I wanted a refund or a new one, i said i wanted a new one. I was told I would receive a call on Monday with regards to the courier bringing me my new pump, nothing. So I called them on monday, was promised a call back Tuesday, nothing I called again and this time I asked for a supervisor as the consultant had no answer, I stayed on the line waiting for a supervisor, then finally she came along. She told me she was going to call the supplier I must hold, I did. Felt so much confidence at this time, she said with a case like mine the supplier has to give in a report within 3 days, so Wednesday was day 3. The supervisor said she will call me back Thursday morning as the supplier was not finished, she also said if there is no report makro would then take over and decide on the matter. I was so happy and very confident. No call all day on Thursday. I called Makro again spoke to another consultant who then educated me that Makro has consultants who pretend to be supervisor, the 2 ladies toyed with my frustrations wasted my airtime and time while pretending to be waiting for a supervisor and being a supervisor who had this feedback which put me at ease. I asked for a supervisor I got speaking to a supervisor where out of frustration I now asked for my money back, he said I wont get my money back. After asking him to clarify he then changed his statement. He also added that I would now have to wait 21 days.

I bought this pump because I really needed it, to be a puppet was not part of what I bought, Makro has toyed and laughed at my frustrations, and now after speaking to the supervisor who said I wont get my money, I think it was part of the plan from the beginning.