Makro thinks the wrong product being shipped is your problem, not theirs.

I want to share my pathetic experience with Makro because I feel they are conning customers and not delivering. Firstly, we opened an account with a sales attendant who **** about the way they charge interest on accounts and neglected to mention several hidden fees. Secondly, we purchased a cabinet online and the wrong product was delivered. The delivery company does not help with such queries, but when I phoned makro to assist, they asked me to contact the company. So no one is to blame and I am in debt for a product I dont have. Finally after several emails requesting the correct product be delivered I receive a lovely email saying "We are pleased to inform you that your return has been approved". At the end of weeks of back and forth I have no item to show for it and interest to pay on my Makro account. When I called, all they had to say was "contact someone else" and when we emailed, it feels as though they wouldnt even read our requests properly. I would not deal with Makro ever again to be honest, this was a miserable experience and to make things worse, the item was gift for my grandfather. It has been weeks since the purchase and he is disappointed. So am I.