Makro Theft

I purchased an item for our business on Makro online on 12th July. The first attempt was using an Instant EFT, which said it was unsuccessful. I then reattempted the purchase using a debit card, which was successful and resulted in a confirmation of purchase email from Makro. After wards, I received confirmation of 2 payments, one direct EFT payment and 1 debit card payment. The first transaction said "unsuccessful" and didn't get confirmed by Makro, yet the funds were deducted. I have emailed and called them every 3-5 days since the 12th of July, and keep getting told that it has been escalated, yet the repayment has still not been done!! Shocking customer service and I will never use Makro's online purchasing platform again, as a result. This is theft and will be reported as such!