Makro the worst online store/shop

I've purchased smart of Saturday at Makro online with free online purchase delivery. According to the courier company, they do not deliver in certain areas at Ceres and Makro is aware of the agreement/ terms and conditions. My rating 1 star, the online store has bad customer service, no proper and clear communication, the management and staff did not want to address and resolve the problem. The worst part was when the consultant Tina transferred my call to the courier company, the was no need to transfer my call because I did not purchase the smart tv with courier company and do not have any agreement with courier company. Makro has the worst service, the is no honesty and loyalty in the staff and management. They are not cable of rendering excellent-good customer service.