Makro, the worst online store

Item: Makro
Rating: 1
Author: Nathanael L

Good morning Makro

I noticed today on the website that it is stated that I have recieved the order even though I haven't. I sent you guys proof that the I item I received was given back to the delivery guy because it was wrong and yet you guys still say that the order is "complete". You guys are going to drive me crazy, I'm starting to get annoyed. If you cannot deliver the correct item that I ordered, please give me my money back Makro. What it is going on with you guys, this is the worst service ever. Please give me my money back, you guys really suck.

Order number: MAK***

Kind regards KN Letuka

Helpful (0)

Replies (2)

Nathanael L's updateReviewer Update

18 Jun 2020, 10:25

Good morning Makro

I recieved the order on 15-June-2020, I am very happy with my order. Please work on your delivery strategy because sometimes customers wait longer than expected for their delivery and only to have a wrong item delivered to them. Makro online has a lot of potential though.

Thank you
KN Letuka

Nathanael L's update18 Jun 2020, 10:25

Reviewer Update

Makro's replyOfficial

02 Jul 2020, 15:21

Good day Nathanael,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

Thank you for your feedback and we definitely will ensure that this matter is addressed to ensure that our customers receive the best possible service.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply02 Jul 2020, 15:21

Official