Makro the worst online service division ever experienced!!

Makro online division is disgraceful! For a company as huge as Makro I expect better service delivery. I placed an order on the 22nd December 2021 and mind you as I was reminded delivery is within 3-7 days guess what its been 3-10 days already. On placing this order I called into the online division to explain to them that I need the order by the 01st December 2021 its the 4th today every time I would call I get the phrase "it's been escalated" if they could do their jobs as good as saying the situation escalated I would have my order! At this point, I am encouraging friends and family to never make use of your online services because it seems everyone is on a holiday already. I am still waiting for this order and no one communicates with me unless I call in and mind you I called in about 10-15 times still with no one to give viable information. Makro management, directors you guys should truly throw some shade on your online division because the service sucks! I called in to speak to a manager but the manager is in meetings and cant takes calls wow...