Makro- the worst experience ever

I have ordered a refrigerator from Makro online and the fit and colour didn't work in the apartment - so I ordered a more expensive fridge in a different colour that works perfectly.

I WAS DENIED A REFUND on my first fridge while I bought a new fridge already. I have also ordered a headboard 3 weeks ago STILL not delivered.

I AM STILL WAITING THEM TO COLLECT the fridge from my house.

Ive been phoning them everyday for at least 40 minutes to find out why collection hasn't happened.

STILL NO REFUND STILL NO REPLY Still no collection

Makro is breaking the law in consumer rights for not collecting my return and paying my refund.

This is extremely bad .

I phoned. I mailed. Every day.

Nothing. " we will escalate, we will escalate"

Worst service and zero assistance