Makro. The worst company for customers

Where do I even start. Almost 2 months of phone calls, emails and all at my own expense. The last call I eventually waited 19 minutes on hold to speak to a manager. The manager at makro was so helpful and instantly called me back to help me save a bit of airtime. She ensured I would receive my refund before she went off on leave. I felt the issue was then resolved , I even received an email stating the refund would be escalated. Fast forward nearly three more weeks and no refund. I have responded 5 times to the last email and no one has responded. Wandile Sibeko please check this review , not like you check your emails. If you checked your emails you would see 5 polite emails requesting info. I've officially run out of patience and I think this is absolutely disgusting that makro can behave like this. I need to demand a response before I lose my mind. Kindly get back to me