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faheem S
1 reviews | Active since Jul 2015
08 Jul 2025, 11:56
Makro - The useless Call Centre and online order function
I URGE YOU TO NOT USE MAKRO FOR ANY ONLINE PURCHASES.
DO IT AT YOUR OWN RISK, WASTE OF TIME. ALOT OF TIME, AND MONEY.
Item Ordered 28th June 2025 ETA 30 June 2025 Extended to 3 July 2025 (promised by call center agent)
No notifications Cancelled without my order or input 8 July 2025
I have to now wait 7-10days for a refund.
Makro has no standards or quality. Do not order online. I've immediately placed an order with LiveStainable online. 10x more reliable and professional.
They have no way of escalating the matter. Makro management is not concerned with customers concerns or ill experiences.
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Makro's replyOfficial
16 Jul 2025, 17:10Hi faheem We sincerely appreciate you taking the time to share your feedback on our Hellopeter platform. We truly regret any frustration or inconvenience as well as the delay you've encountered with your Makro online experience. Please rest assured that we have taken your concerns very seriously and have promptly escalated the matter to the appropriate department to ensure you receive the support and resolution you deserve. Kind regards
Hello Peter Team
Hello Peter Team
Makro's reply16 Jul 2025, 17:10
Official
Hi faheem We sincerely appreciate you taking the time to share your feedback on our Hellopeter platform. We truly regret any frustration or inconvenience as well as the delay you've encountered with your Makro online experience. Please rest assured that we have taken your concerns very seriously and have promptly escalated the matter to the appropriate department to ensure you receive the support and resolution you deserve. Kind regards
Hello Peter Team
Hello Peter Team