CL
Cleo L
1 reviews | Active since Nov 2011
27 Feb 2025, 15:16
Makro The *****ster
I bought the air fryer online on the 8thJanuary. After few days I submitted a request for return as it was not working. It was then collected after on the 7th February. Since then I have been following up on my refund and each and every consultant tells me that my refund is pending in finance department and the matter will be escalated. Have been hearing the same nonsense for the past 2 weeks. I want my refund as soon as possible. Makro is ****ming people with their faulty appliances and refuse to refund
Helpful (0)
Replies (4)0
Replies (4)
Makro's replyOfficial
02 Mar 2025, 10:04Hi Cleo,
Thank you for your review on our Hellopeter platform.
We apologize for that we have not kept you updated with regards to your return.
We take all our customer requests seriously and assure you that this matter will be our priority.
We are awaiting feedback from returns team, and we will revert back to you.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We apologize for that we have not kept you updated with regards to your return.
We take all our customer requests seriously and assure you that this matter will be our priority.
We are awaiting feedback from returns team, and we will revert back to you.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
Makro's reply02 Mar 2025, 10:04
Official
Hi Cleo,
Thank you for your review on our Hellopeter platform.
We apologize for that we have not kept you updated with regards to your return.
We take all our customer requests seriously and assure you that this matter will be our priority.
We are awaiting feedback from returns team, and we will revert back to you.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We apologize for that we have not kept you updated with regards to your return.
We take all our customer requests seriously and assure you that this matter will be our priority.
We are awaiting feedback from returns team, and we will revert back to you.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
CL
Cleo L's updateReviewer Update
05 Mar 2025, 20:47Today is the 5th and still haven't received my refund. Makro is so *********** especially since there's this market place nonsense
CL
Cleo L's update05 Mar 2025, 20:47
Reviewer Update
Today is the 5th and still haven't received my refund. Makro is so *********** especially since there's this market place nonsense
CL
Cleo L's updateReviewer Update
05 Mar 2025, 20:51I'm so disappointed with Makro, I loved and trusted makro, especially buying online. I never ever spend my money at makro. I regret buying an air fryer for that shop
CL
Cleo L's update05 Mar 2025, 20:51
Reviewer Update
I'm so disappointed with Makro, I loved and trusted makro, especially buying online. I never ever spend my money at makro. I regret buying an air fryer for that shop
Makro's replyOfficial
13 Mar 2025, 10:59Hi Cleo,
Thank you for your review on our Hellopeter platform.
We are sorry for the service that you have received from us.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 2 to 10 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
If you need any further assistance, kindly reply to this email.
We will work hard to improve our services.
We apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Regards,
Thank you for your review on our Hellopeter platform.
We are sorry for the service that you have received from us.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 2 to 10 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
If you need any further assistance, kindly reply to this email.
We will work hard to improve our services.
We apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Regards,
Best regards,
Makro's reply13 Mar 2025, 10:59
Official
Hi Cleo,
Thank you for your review on our Hellopeter platform.
We are sorry for the service that you have received from us.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 2 to 10 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
If you need any further assistance, kindly reply to this email.
We will work hard to improve our services.
We apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Regards,
Thank you for your review on our Hellopeter platform.
We are sorry for the service that you have received from us.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 2 to 10 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
If you need any further assistance, kindly reply to this email.
We will work hard to improve our services.
We apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Regards,
Best regards,