Hellopeter
Share Your Experience
DD
Duncan D

1 reviews | Active since Apr 2009

02 Apr 2023, 12:56

Makro, the shark company.

Being a shark and doing in the public must be part of Makro's mission. I went onto their website to procure a fridge. There was a Defy 226l on promotion and it stated that if you procure the fridge, you will get 6 x 2l Pepsi's and a surge protector plug for free. I added the fridge to the basket and went to pay. I noticed it added the Pepsi and plug to the basket but was charging me for it. I assumed it will remove it on payment. I paid and then it charged me for it. I contacted the Makro call centre to ask why, and they said I have to "click the More for Less" button to activate the "free" items. It is advertised you get it for free, nowhere on the advert did it say only if you click a button. I asked them to remove those items from the paid order and they said I have to cancel the order, which will take 2 - 4 working days, by then the promotion will be over. I do not even drink Pepsi, which I would have give away.

0
Replies (4)
DD
Duncan D's update06 Apr 2023, 11:42
Reviewer Update
An all you get is the standard reply (I am sure it is machine driven). It is not an inconvenience, it is loss of month, so it shows you how they actually care!!! In the reply they state that they " take all our customer requests seriously and assure you that this matter will be our priority". Four days after my complaint and no one has bothered calling me - pull the other leg....
DD
Duncan D's update18 Apr 2023, 16:39
Reviewer Update
Again, no word from Makro, does it take 2 weeks to get a response from the large appliance merchandiser? I am a patient and giving person, but keep me informed, which is not the case here. Another disappointment!
DD
Duncan D's update04 May 2023, 12:17
Reviewer Update
"Kindly note that we will be in contact shortly". How long is shortly???? It has been OVER a month since I logged the complaint and still no one has bothered to call me, just the automated response that you are looking into it. Does it really take this long to investigate and respond!!! It is sad when you easy to take my money with immediate payment and blacklist clients not paying on time, but you can take over a month to do this SIMPLE task!
DD
Duncan D's update19 Mar 2024, 13:45
Reviewer Update
One year later, almost, and no word back from Makro. Let you owe them money and they will have lawyers on you in no time, but they will not respond to you if you have a simple request / query about their mistake (which is not a lot - All of probably R100, but it is the principle of the matter).