Makro the local ****a. Poor appliances and even worse service

I bought a inverter on special in Dec 2019,by January 2020 it stopped working. I live more than 70km from Makro PMB and took it back to be assessed on arrival i was told it was bough online so thats how it should be reported. I travelled back with it and tried online.. online then said it must be taken back to the store.. absolute no regard for customers.. point 2. My inverter is under warranty as its less than 3 months old and the warranty is 1year. I was then told that they can not fix it and i must fetch it. No refund no plan. So what it the point of warranty. Also the rudeness was astounding i asked for a formal note stating that it will not be fixed due to a motherboard fault and was told that its general knowledge. I am so disappointed in Makro because we pay more at bigger shops because of better customer care and brands that have warranties or guarantees. Imagine my surprise when the service is similar to a local ****a shop. Im disgusted that customers can be cheated so easily