Makro the first to reach a new high on incompetence.

Item: Makro
Rating: 1
Author: Mark R

Unbelievable have no words. I app**** for loss of income And was approved for 3 months i then had to send my documents again in June to claim for another 3 months i was approved on the 25 June 2020 by sms.( Your Makro Credit card Customer Protection Insurance Loss of Income claim has been approved. Confirmation of payment details will be communicated shortly. Your patience is appreciated )On the 14th i received this sms Payment on your Makro account has not been received.R830.08 is now due.Please call ***. Now im asking mysrlf what the F...!!!!!!!!!!! Have we reached a new high for incompetance. I dont know what to do anymore.

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Replies (1)

Makro's replyOfficial

28 Jul 2020, 12:23

Good day Mark,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply28 Jul 2020, 12:23

Official