DN
Derek N
1 reviews | Active since Dec 2021
22 Dec 2021, 14:27
Makro - Terrible shopping experience
On the 26/11/2021 I bought a fridge. I have put a review on Hello Peter before and received an email from Makro that they are sorry and we as clients are important. I can tell you that they are blatant ***** and I have still not received my package after they indicated it will take between 3 - 7 days. I have honestly not experienced such very poor service from a retailer before. I promise you that I will not shop at Makro again. They are supposed to be a division of Massmart. Useless doesn't even begin to describe them. It is quicker to buy items from overseas retailers.
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Replies (2)
Makro's replyOfficial
22 Dec 2021, 14:35Good day Derek,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will escalate this matter to our store management for it to be addressed.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will escalate this matter to our store management for it to be addressed.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Makro Hello Peter Team
Makro's reply22 Dec 2021, 14:35
Official
Good day Derek,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will escalate this matter to our store management for it to be addressed.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will escalate this matter to our store management for it to be addressed.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Makro Hello Peter Team
DN
Derek N's updateReviewer Update
22 Dec 2021, 14:40Are you kidding me, your apology still does not solve my problem. This looks like a copy and paste reply. Somehow I don't believe what you are saying.
DN
Derek N's update22 Dec 2021, 14:40
Reviewer Update
Are you kidding me, your apology still does not solve my problem. This looks like a copy and paste reply. Somehow I don't believe what you are saying.