MAKRO TERRIBLE SERVICE: #MAK***

On Friday 24 November I placed an on-line order with Makro. The order number is MAK***. TWO items from my entire order was delivered as they come from an outside vendor. Ever since I am receiving conflicting information from the call center on when the rest of my order will be delivered. On Friday afternoon, 1 December, the call center changed my delivery address to my home address and I was assured the remainder of the items will be delivered on Saturday, 2 December. When I phoned on Saturday afternoon, I was informed after an address change, the delivery automatically changes to 24 - 48 hours. This morning, Monday 4 December, I phoned back to track the order but apparently now it was delivered - WHICH IT MOST CERTAINLY WAS NOT. Nobody can provide me with the proof of delivery. I was even informed the driver will phone me, but he did not either. I am searching high and low for contact details for Makro but this is nowhere to be found. The call centre agent I spoke to on Friday does not 'even know' who the CEO is. This morning I spoke to a manager (SIOVUO) who said she may not provide her surname. I am also still waiting for the anonymous manager to phone me back. WHO I MAKRO CAN HELP TO GET THIS RESOLVED AS I NOW WANT A REFUND AS I AM SURE THE PERISHABLES ARE NO LONGER FIT FOR CONSUMPTION. NONE OF THE E-MAILS I SENT TO *** AND *** SINCE WEDNESDAY WERE EVEN READ OF GIVEN A REFERENCE NUMBE FOR. I am just wondering is this the Massmart norm or just Makro SA's poor service norm.