1 reviews | Active since Aug 2016
Makro - TERRIBLE SERVICE - Delivery of broken washing machine and not collecting the broken item and refunding my money!!!!!!!!!!
I've placed an order (and paid for) for a Defy 17kg top loading washing machine on 29/11/2024. Delivery would have been on 03/12/2024. After numerous phone calls, the washing machine was finally delivered on 10/11/2024. Upon delivery we've noticed that the washing machine was completely damaged and faulty. I've informed Makro immediately and also sent them photos as proof of the damages (refer to order MAK*** and ticket number ***. I have requested that the washing machine be collected and my money refunded as we had to go and buy another washing machine ASAP. The faulty machine has still not been collected and therefore my R7000 has not still not been refunded. We've contacted them regularly, but without any success. I cant log a return online as the order still shows "order packed". This is the worst service!!!!! Come and collect your broken item and refund my money!
The issue has not been resolved. It has not even received any further attention. I am fed up with the situation. I need Makro to collect the washing machine and REFUND THE MONEY I HAVE PAID.
Once I am back in town, I want to try and get legal advice. This is December. The financial strain caused by Makro's inability to deliver service, is unacceptable.
Regards
Lizane
The issue has not been resolved. It has not even received any further attention. I am fed up with the situation. I need Makro to collect the washing machine and REFUND THE MONEY I HAVE PAID.
Once I am back in town, I want to try and get legal advice. This is December. The financial strain caused by Makro's inability to deliver service, is unacceptable.
Regards
Lizane
BUT, the refund has still not been done. We don't receive any feedback. You can phone them as much as you want, THEY JUST DON'T GET BACK TO YOU!
How long is it going to take to get the refund? R7000 outstanding from November until now!!!!!!!!!!! ********s.
I will never do any business with Makro again and would not recommend their online "service" to anyone. It's a disgrace!
BUT, the refund has still not been done. We don't receive any feedback. You can phone them as much as you want, THEY JUST DON'T GET BACK TO YOU!
How long is it going to take to get the refund? R7000 outstanding from November until now!!!!!!!!!!! ********s.
I will never do any business with Makro again and would not recommend their online "service" to anyone. It's a disgrace!