Makro terrible service

Item: Makro
Rating: 1
Author: Tshepiso M

I ordered a fridge online on the 26Nov , I got confirmation that my order will be ready 2-5days , that time passed I got on the 2nd Dec which is 5working days my package is handed to VALUE EXPRESS , I got a call from the delivery guy at 5:30 saying he will come deliver in an hour , the hour passes I call him back at 7pm like where are you? , then text him you did not indicate that you will no longer be delivering , I call their call centre the next day and they say they have complaints and will escalate to the store Makro centurion and I will receive a call from the store . No one calls or text or emails, I call back Saturday to find out what’s happening with my delivery and the guy was going to reEscalate my quirky . Makro can you send my delivery and voucher for all this aggravation I am going through dealing with your *********** management of online delivery.

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Tshepiso M's updateReviewer Update

11 Dec 2023, 15:30

I have requested to be contacted by the manager in the store on Saturday 9th Dec in the morning, I was promised twice to be called by the supervisors at the contact centre and no call or communication, I was given Value express contact after I am calling back to see what is happening . Value express say they don’t have my contact or address . N I asked them to verify the contact details they had and they were correct. I asked that my package be delivered in the afternoon as I will be at work during the week , as I originally requested delivery on Saturday and they said drivers will have knocked off by then . I put in a complaint on Saturday for Makro complaints department no one has contacted me as well .

Tshepiso M's update11 Dec 2023, 15:30

Reviewer Update