WG
Wesley G
1 reviews | Active since Nov 2017
26 May 2020, 11:44
Makro terrible service
I purchased 2 items online with Makro on the 15th of May. Since then I have had to call them 4 times to get feedback on the progress of my order. Each time they spun the same story of following up and getting back to me with feedback. It's the 26th already and still no feedback. I am aware that we are dealing with different circumstances currently however you cannot make a delivery promise and not follow through with it. Otherwise I would never have made the order in the first place. I feel like I was ******* into a purchase which was not transparent and created an expectation which could not be met. My final call was made yesterday afternoon during which I was assist by an individual named "Dudu" who had assured me I would be assisted by this morning but still I have had no luck. They were very quick in taking my money but cannot even assist me with tracking my order. I'm my opinion that is terrible service and although this was my first purchase with Makro it will definitely be my last. They have lost the support and business on one customer today and I encourage all reading this review to think twice before ordering any items online with them.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
26 May 2020, 12:29Good day Wesley,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply26 May 2020, 12:29
Official
Good day Wesley,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
WG
Wesley G's updateReviewer Update
28 May 2020, 09:23It's been 2 weeks today. Still no delivery. There is no excuse to explain the delay. I expect the next communication is going to be that my order has been cancelled and I have to wait a few days to get my own money back. It's like Makro just borrowed my money for a few days and now they giving it back. The generic response I recieved above really has no effect on my feeling about this situation. They just copy and paste the same response to all complaints. We accept poor service as the norm in this country but I myself refuse to let anyone give me poor service for my hard earned money. Makro like many other businesses/service providers don't need me or my money and the same applies to me. I am determined to find a better and more reliable service for all my needs and l will not accept the average to poor services from anyone.
WG
Wesley G's update28 May 2020, 09:23
Reviewer Update
It's been 2 weeks today. Still no delivery. There is no excuse to explain the delay. I expect the next communication is going to be that my order has been cancelled and I have to wait a few days to get my own money back. It's like Makro just borrowed my money for a few days and now they giving it back. The generic response I recieved above really has no effect on my feeling about this situation. They just copy and paste the same response to all complaints. We accept poor service as the norm in this country but I myself refuse to let anyone give me poor service for my hard earned money. Makro like many other businesses/service providers don't need me or my money and the same applies to me. I am determined to find a better and more reliable service for all my needs and l will not accept the average to poor services from anyone.
WG
Wesley G's updateReviewer Update
04 Jun 2020, 08:32So today it has been 3 weeks and as I had predicted I received an email to inform me that my order has been canceled. Let me quote the email I received.
"Good Day Wesley
I hope this email finds you well.
Kindly note that the supplier has run out of stock and we currently awaiting shipment from overseas with no estimated time of arrival.
Please not that your order has been cancelled and refund will be processed in full.
We apologise for the inconvenience caused.Kind Regards
Makro Online Support."
So it takes Makro 3 weeks to realise that the supplier has run out of stock. I suppose with today's technology communication is not as simple as it seems for Makro.
Ultimately the lesson learnt is that Makro does not care about their clients. It's just a business at the end of the day. As I've mentioned before excellent service is something I give my clients everyday because I believe they deserve it and I would expect the same from any business when they are dealing with me. Bottom line is that if you are as passionate about the service level in this country DO NOT WASTE YOUR TIME WITH MAKRO.
"Good Day Wesley
I hope this email finds you well.
Kindly note that the supplier has run out of stock and we currently awaiting shipment from overseas with no estimated time of arrival.
Please not that your order has been cancelled and refund will be processed in full.
We apologise for the inconvenience caused.Kind Regards
Makro Online Support."
So it takes Makro 3 weeks to realise that the supplier has run out of stock. I suppose with today's technology communication is not as simple as it seems for Makro.
Ultimately the lesson learnt is that Makro does not care about their clients. It's just a business at the end of the day. As I've mentioned before excellent service is something I give my clients everyday because I believe they deserve it and I would expect the same from any business when they are dealing with me. Bottom line is that if you are as passionate about the service level in this country DO NOT WASTE YOUR TIME WITH MAKRO.
WG
Wesley G's update04 Jun 2020, 08:32
Reviewer Update
So today it has been 3 weeks and as I had predicted I received an email to inform me that my order has been canceled. Let me quote the email I received.
"Good Day Wesley
I hope this email finds you well.
Kindly note that the supplier has run out of stock and we currently awaiting shipment from overseas with no estimated time of arrival.
Please not that your order has been cancelled and refund will be processed in full.
We apologise for the inconvenience caused.Kind Regards
Makro Online Support."
So it takes Makro 3 weeks to realise that the supplier has run out of stock. I suppose with today's technology communication is not as simple as it seems for Makro.
Ultimately the lesson learnt is that Makro does not care about their clients. It's just a business at the end of the day. As I've mentioned before excellent service is something I give my clients everyday because I believe they deserve it and I would expect the same from any business when they are dealing with me. Bottom line is that if you are as passionate about the service level in this country DO NOT WASTE YOUR TIME WITH MAKRO.
"Good Day Wesley
I hope this email finds you well.
Kindly note that the supplier has run out of stock and we currently awaiting shipment from overseas with no estimated time of arrival.
Please not that your order has been cancelled and refund will be processed in full.
We apologise for the inconvenience caused.Kind Regards
Makro Online Support."
So it takes Makro 3 weeks to realise that the supplier has run out of stock. I suppose with today's technology communication is not as simple as it seems for Makro.
Ultimately the lesson learnt is that Makro does not care about their clients. It's just a business at the end of the day. As I've mentioned before excellent service is something I give my clients everyday because I believe they deserve it and I would expect the same from any business when they are dealing with me. Bottom line is that if you are as passionate about the service level in this country DO NOT WASTE YOUR TIME WITH MAKRO.