Makro terrible service

23 June 2020. Email received that my order is on its way. 1 TV bracket advertised to hold a 65 inch TV and a biltong king Order arrived. TV bracket fine. Biltong king is cracked and chipped in certain places(poor handling) I put the TV bracket in the wall and attempted to attach my 65 inch TV. The bracket bends so easily that I wouldn't trust a 55 on it. Took it off. Filled out a returns form which is available on the makro website. No response 5 days later did the same process. No response Emailed customer care No response Emialed again Response with blank email Finally get a reply to say it's been escalated 1 phone call. Nobody talking on the line Second phone call. Nobody talking on the line. I eventually phoned back. Got put through. Phone gets put down before it's answered It is now almost a month later and I have still heard nothing back and the TV bracket is sitting here in its box waiting for collection. I want a refund This was my first purchase from makro and the experience has been terrible. I understand that the current state of things makes service a bit slower but not by a month. The TV bracket is just no good to hold anything It bends even while exerting minor pressure with my hand.