Makro- Terrible Online Service, Save yourself!!!

Makro doesn't even deserve a 1-star rating. Ordered 2 items on the 11th of April, 7 days went by and there was no delivery, no communication no nothing so we opted for a refund. We were given a reference number on the 29th of April for the refund, its a month later and we are still waiting and fighting to get our money back, all we get is disrespect and disregard through automated messages and call center agents that always say they don't know what's happening, they will find out from their supervisors who never call. Just pay back peoples money so they can refrain from attempting to do any more business with you because you are clearly struggling, I blame myself too for not checking reviews on FB and here, i just trusted that its a big company that I buy from monthly with no hassles but your online store is the worst of its kind. MAK ********** is my order number, if theres no funds by Tuesday you will be getting a letter of demand from small claims court.