MAKRO terrible after sales service

Worst after sales and customer service. We purchased a Samsung washing machine which broke a week ago. We also purchased the extended warranty through Mutual & Federal. I reported the faulty washing machine a week ago and was promised by a Makro call center representative that I would get a call back within 24 hours with a job number for the repair of the machine. A week later and 3 calls a day to the call center and still no technician has been to fix the washing machine. DO NOT purchase any appliances from Makro, least of all a Samsung product as their after sales service is just as shocking. DO NOT spend the extra money on the extended warranty either - it’s a total waste of money!