Makro Tech deals non delivery of software

On the 22nd of Feb 2023 I paid Makro online for office software which a delivery time of 2-5 working days. On the 1st of March 2023 I received an email stating the order was delivered & also received an invoice from Makro via mail stating order completed. Even when I login to my Makro profile the details are the same. I now have an invoice & delivery note but no product. Is Makro now joining the **** trade. The agents @ the call center basically works of a script & are not much help. I always said is the best place to shop but no longer. Very disappointed with non-delivery & non service.