Makro taking money but not delivering orders
MAK***
NO FEEDBACK!? WHERE IS MY ORDER!?
IT HAS NOW BEEN 15 DAYS AND NOT A SINGLE WORD FROM MAKRO OR DSV. WHERE IS MY ORDER!!!!! THIS IS *****
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Replies (2)
Makro's replyOfficial
12 Aug 2021, 08:09 Good day Peter,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
Please note that we are in contact with senior management from DSV regarding this matter and will be sure to revert with feedback. Kindly be advised that feedback will be provided as soon as it is received.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Have a wonderful day.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
Please note that we are in contact with senior management from DSV regarding this matter and will be sure to revert with feedback. Kindly be advised that feedback will be provided as soon as it is received.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Have a wonderful day.
Kind regards,
Makro Hellopeter Team
Makro's reply12 Aug 2021, 08:09
Official
Good day Peter,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
Please note that we are in contact with senior management from DSV regarding this matter and will be sure to revert with feedback. Kindly be advised that feedback will be provided as soon as it is received.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Have a wonderful day.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
Please note that we are in contact with senior management from DSV regarding this matter and will be sure to revert with feedback. Kindly be advised that feedback will be provided as soon as it is received.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Have a wonderful day.
Kind regards,
Makro Hellopeter Team
's updateReviewer Update
12 Aug 2021, 14:29Day 16 now. Someone called me this morning and promised he will have it sorted today. Still nothing. I have now spent over R200 in airtime calling the contact center and met with the same BS that someone will call back and have this resolved.
Well i am still waiting!!!! At first the guy promised to phone me back after 10am. It is now 14:27 and yet to hear from him.
This is blatant theft. You have taken my money without delivering a product which is supposed to take less than 5 days. You have taken and wasted my time for 16 days and even more so the money spent on phoning, mailing and trying to find anyone at this place who knows anything.
Pathetic service.
Well i am still waiting!!!! At first the guy promised to phone me back after 10am. It is now 14:27 and yet to hear from him.
This is blatant theft. You have taken my money without delivering a product which is supposed to take less than 5 days. You have taken and wasted my time for 16 days and even more so the money spent on phoning, mailing and trying to find anyone at this place who knows anything.
Pathetic service.
's update12 Aug 2021, 14:29
Reviewer Update
Day 16 now. Someone called me this morning and promised he will have it sorted today. Still nothing. I have now spent over R200 in airtime calling the contact center and met with the same BS that someone will call back and have this resolved.
Well i am still waiting!!!! At first the guy promised to phone me back after 10am. It is now 14:27 and yet to hear from him.
This is blatant theft. You have taken my money without delivering a product which is supposed to take less than 5 days. You have taken and wasted my time for 16 days and even more so the money spent on phoning, mailing and trying to find anyone at this place who knows anything.
Pathetic service.
Well i am still waiting!!!! At first the guy promised to phone me back after 10am. It is now 14:27 and yet to hear from him.
This is blatant theft. You have taken my money without delivering a product which is supposed to take less than 5 days. You have taken and wasted my time for 16 days and even more so the money spent on phoning, mailing and trying to find anyone at this place who knows anything.
Pathetic service.