BC
Biker Chick444
1 reviews | Active since Jul 2016
30 Jun 2019, 14:15
Makro taking customers, for a ride...
On the 17th June 2019, i purchased goods from Makro to the amount of R3,984.32. The delivery on the goods were divided into 3 different deliveries on 3 different dates. Good and well. Makro said that the first delivery would be on the 24th June 2019. Please take note, that today's date is in fact the 30th June 2019 and Makro has still not delivered anything to me. Second delivery will be on the 8th July 2019...lets see how that one goes??? In my first order, i ordered x8 cases of Castle Light 500ml cans & x12 1.5L Lipton Iced Tea. This was supposed to have been for a party i had that night, seeing as its Holiday time. You can only imagine how the party turned out, with no drinks there. Thank you Makro, for making my name ASS!!!
Except ofcourse a Oscilating Floor Fan Plastic Graphite 2Heat Heater, that they delivered to the complex where i live, but not to me, they gave the heater, to the security guards here and didnt even inform them, who the product was for. So not even the security could let me know that they had my item. I kept on calling Makro and asking about my delivery for the 24th June and they said that they already delivered the heater to my complex. ***!?!?!
I suffer from photo-sensitivity and cannot leave my house. That is why i order from different places, items that i need on a daily basis...Makro being one of them. They left my heater at the gate and i had to self manage to get it from the security...because Makro staff are ***********!!!
I cannot tell you the amount of times that i have phoned or how many times a lady (called: Thembisa - supposedly a Supervisor at the Online shopping side of Makro) called me, saying that they are almost done with my order and it will be delivered soon! For goodness sake!?!?!
Anyways, the heater (Oscilating Floor Fan Plastic Graphite 2Heat) that they "delivered" is faulty aswell. I just received it from the security guy, plugged it in and it blew up my wall plug. I took pics and a vid of this happening. I have full proof of delivery to me and when i opened the box and when the fire happened. I have a Samsung Galaxy S10+ phone and it records location, date and time of any pics or vids taken. Will see if i can attach all pics and vids to this post...
So, out of my whole order, thus far...i ONLY got a Heater...and a broken one at that!!!
Makro has to contact me immediately, to get this issue resolved, to my satisfaction!
Helpful (0)
Replies (10)0
Replies (10)
Makro's replyOfficial
30 Jun 2019, 15:05Good day Marianne,
Thank you for bringing this matter to our attention.
Kindly accept out sincerest apologies for the inconvenience this has caused you and for the customer service you have received in this regard. We understand your frustration and disappointment in the handling of the delivery of the heater. Please be advised that we will do the necessary follow ups and provide feedback the soonest received.
We would like to resolve this matter as soon as we can to avoid any further inconvenience for you.
We do humbly apologize and thank you for allowing us to assist.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept out sincerest apologies for the inconvenience this has caused you and for the customer service you have received in this regard. We understand your frustration and disappointment in the handling of the delivery of the heater. Please be advised that we will do the necessary follow ups and provide feedback the soonest received.
We would like to resolve this matter as soon as we can to avoid any further inconvenience for you.
We do humbly apologize and thank you for allowing us to assist.
Kind Regards,
Makro Hellopeter Team
Makro's reply30 Jun 2019, 15:05
Official
Good day Marianne,
Thank you for bringing this matter to our attention.
Kindly accept out sincerest apologies for the inconvenience this has caused you and for the customer service you have received in this regard. We understand your frustration and disappointment in the handling of the delivery of the heater. Please be advised that we will do the necessary follow ups and provide feedback the soonest received.
We would like to resolve this matter as soon as we can to avoid any further inconvenience for you.
We do humbly apologize and thank you for allowing us to assist.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept out sincerest apologies for the inconvenience this has caused you and for the customer service you have received in this regard. We understand your frustration and disappointment in the handling of the delivery of the heater. Please be advised that we will do the necessary follow ups and provide feedback the soonest received.
We would like to resolve this matter as soon as we can to avoid any further inconvenience for you.
We do humbly apologize and thank you for allowing us to assist.
Kind Regards,
Makro Hellopeter Team
BC
Biker Chick444's updateReviewer Update
02 Jul 2019, 11:10Today is the 2nd July 2019 @ 11:10 (8 days later, after delivery was due!) and i STILL havnt received anything from my orders from Makro, except this blown up heater that Makro sold me!!!
Seems to me...that Makro no longer looks after their valued customers...pity!!!
Seems to me...that Makro no longer looks after their valued customers...pity!!!
BC
Biker Chick444's update02 Jul 2019, 11:10
Reviewer Update
Today is the 2nd July 2019 @ 11:10 (8 days later, after delivery was due!) and i STILL havnt received anything from my orders from Makro, except this blown up heater that Makro sold me!!!
Seems to me...that Makro no longer looks after their valued customers...pity!!!
Seems to me...that Makro no longer looks after their valued customers...pity!!!
BC
Biker Chick444's updateReviewer Update
03 Jul 2019, 12:59Today is the 3rd July 2019 @13:00 (9 days later, after my delivery was due!) and i STILL havnt received anything from my orders from Makro.
I think it is time to take this matter, to the Consumer board and the Ombudsman!!!
I think it is time to take this matter, to the Consumer board and the Ombudsman!!!
BC
Biker Chick444's update03 Jul 2019, 12:59
Reviewer Update
Today is the 3rd July 2019 @13:00 (9 days later, after my delivery was due!) and i STILL havnt received anything from my orders from Makro.
I think it is time to take this matter, to the Consumer board and the Ombudsman!!!
I think it is time to take this matter, to the Consumer board and the Ombudsman!!!
BC
Biker Chick444's updateReviewer Update
03 Jul 2019, 15:04A man, sent from Makro, came to my house at 14:25 today (3rd July 2019), to pick up the faulty heater that i bought from Makro.
Makro did not inform me that anyone will be coming to my house to collect the faulty heater, nor did they tell me any time that anyone will arrive at my house.
Makro also did not tell me what their actions are, with the matter of the faulty heater.
If Makro is supplying their customers with inferior products, they should be reported.
Which i think in this case, applies.
Makro did not inform me that anyone will be coming to my house to collect the faulty heater, nor did they tell me any time that anyone will arrive at my house.
Makro also did not tell me what their actions are, with the matter of the faulty heater.
If Makro is supplying their customers with inferior products, they should be reported.
Which i think in this case, applies.
BC
Biker Chick444's update03 Jul 2019, 15:04
Reviewer Update
A man, sent from Makro, came to my house at 14:25 today (3rd July 2019), to pick up the faulty heater that i bought from Makro.
Makro did not inform me that anyone will be coming to my house to collect the faulty heater, nor did they tell me any time that anyone will arrive at my house.
Makro also did not tell me what their actions are, with the matter of the faulty heater.
If Makro is supplying their customers with inferior products, they should be reported.
Which i think in this case, applies.
Makro did not inform me that anyone will be coming to my house to collect the faulty heater, nor did they tell me any time that anyone will arrive at my house.
Makro also did not tell me what their actions are, with the matter of the faulty heater.
If Makro is supplying their customers with inferior products, they should be reported.
Which i think in this case, applies.
BC
Biker Chick444's updateReviewer Update
04 Jul 2019, 11:09Today (4th July 2019) @10:35 Makro delivered partial of my original order, placed on the 17th June 2019. Still outstanding on that order and MOST IMPORTANT aswell, is the x8 cases of Castle Light, 500ml cans and the beetroot (beetroot im willing to wait for - told several Makro people that called me) ...
And ofcourse the issue of the faulty heater they supp**** me with and took back yesterday...
What on earth is going on here???
And ofcourse the issue of the faulty heater they supp**** me with and took back yesterday...
What on earth is going on here???
BC
Biker Chick444's update04 Jul 2019, 11:09
Reviewer Update
Today (4th July 2019) @10:35 Makro delivered partial of my original order, placed on the 17th June 2019. Still outstanding on that order and MOST IMPORTANT aswell, is the x8 cases of Castle Light, 500ml cans and the beetroot (beetroot im willing to wait for - told several Makro people that called me) ...
And ofcourse the issue of the faulty heater they supp**** me with and took back yesterday...
What on earth is going on here???
And ofcourse the issue of the faulty heater they supp**** me with and took back yesterday...
What on earth is going on here???
BC
Biker Chick444's updateReviewer Update
05 Jul 2019, 12:09 Today (5th July 2019) @12:20 and my full Makro order has STILL NOT been delivered to me!!!
Most importantly, the x8 cases of Castle Light, 500ml cans beers.
And still i have received no word on the cause of further action on the faulty heater Makro collected.
Nor have i received any compensation, what so ever, for this horrible service im still getting from Makro!!!
Most importantly, the x8 cases of Castle Light, 500ml cans beers.
And still i have received no word on the cause of further action on the faulty heater Makro collected.
Nor have i received any compensation, what so ever, for this horrible service im still getting from Makro!!!
BC
Biker Chick444's update05 Jul 2019, 12:09
Reviewer Update
Today (5th July 2019) @12:20 and my full Makro order has STILL NOT been delivered to me!!!
Most importantly, the x8 cases of Castle Light, 500ml cans beers.
And still i have received no word on the cause of further action on the faulty heater Makro collected.
Nor have i received any compensation, what so ever, for this horrible service im still getting from Makro!!!
Most importantly, the x8 cases of Castle Light, 500ml cans beers.
And still i have received no word on the cause of further action on the faulty heater Makro collected.
Nor have i received any compensation, what so ever, for this horrible service im still getting from Makro!!!
BC
Biker Chick444's updateReviewer Update
08 Jul 2019, 10:37Today (8th July 2019) @10:50 and my full Makro order has STILL NOT been delivered to me, by Makro or any other delivery service!!!
Most importantly, the x8 cases of Castle Light, 500ml cans beers. Nor any communications with me, regarding when my order will be delivered. It now, has been half a month already, since i was supposed to have received my order, according to the Makro Delivery Schedule!
And still i have received no word on the cause of further action on the faulty heater Makro collected.
Nor have i received any compensation, what so ever, for this horrible service im still getting from Makro!!!
Most importantly, the x8 cases of Castle Light, 500ml cans beers. Nor any communications with me, regarding when my order will be delivered. It now, has been half a month already, since i was supposed to have received my order, according to the Makro Delivery Schedule!
And still i have received no word on the cause of further action on the faulty heater Makro collected.
Nor have i received any compensation, what so ever, for this horrible service im still getting from Makro!!!
BC
Biker Chick444's update08 Jul 2019, 10:37
Reviewer Update
Today (8th July 2019) @10:50 and my full Makro order has STILL NOT been delivered to me, by Makro or any other delivery service!!!
Most importantly, the x8 cases of Castle Light, 500ml cans beers. Nor any communications with me, regarding when my order will be delivered. It now, has been half a month already, since i was supposed to have received my order, according to the Makro Delivery Schedule!
And still i have received no word on the cause of further action on the faulty heater Makro collected.
Nor have i received any compensation, what so ever, for this horrible service im still getting from Makro!!!
Most importantly, the x8 cases of Castle Light, 500ml cans beers. Nor any communications with me, regarding when my order will be delivered. It now, has been half a month already, since i was supposed to have received my order, according to the Makro Delivery Schedule!
And still i have received no word on the cause of further action on the faulty heater Makro collected.
Nor have i received any compensation, what so ever, for this horrible service im still getting from Makro!!!
BC
Biker Chick444's updateReviewer Update
08 Jul 2019, 13:06Today (8th July 2019) @13:00. I went online to Makro's Online Shopping page, to see if there are any updates on the delivery of my order, placed on the 17th June 2019.
Now i suddenly see, that Makro says that they are waiting for me to make a FURTHER payment on my order, to the amount of R4,810.84!!! Which i see now, that they have gone and divided the order up into 4 separate deliveries, instead of the original 3 that they had when i placed the order. Not even one of the people from Makro said anything about the order being delayed, due to outstanding payments of any sort. Nor do they contact me to say when it will be delivered and finalized. I just sit here and wait...what a waste of time!!!
What the HELL is going on?!?! Makro is now saying that i need to pay more, than the R3,984.32 that the order cost on the day i placed my order!!!
Lucky for me...i took pics of the complete order that day, proving the amount and that nothing was/is outstanding for payment, on this order.
I also have the Samsung Galaxy S10+ phone, which recorded each and every phone call to me, from and to Makro. And NO WHERE in ANY of those calls, did anyone state that delivery only can take place, once a further amount of R4,810.84, is paid!!!
Right Makro, you have messed with the wrong person!!!
...oh and BTW, you will ALSO be liable to pay all my Attorney fees...
I will be lodging a complain with the Consumer Board and the Ombudsman aswell today.
Thereafter, i will be reporting this ugly matter, to all types of media.
And yeah, trust me...im home 24/7...i have loads of time on my hands...
Now i suddenly see, that Makro says that they are waiting for me to make a FURTHER payment on my order, to the amount of R4,810.84!!! Which i see now, that they have gone and divided the order up into 4 separate deliveries, instead of the original 3 that they had when i placed the order. Not even one of the people from Makro said anything about the order being delayed, due to outstanding payments of any sort. Nor do they contact me to say when it will be delivered and finalized. I just sit here and wait...what a waste of time!!!
What the HELL is going on?!?! Makro is now saying that i need to pay more, than the R3,984.32 that the order cost on the day i placed my order!!!
Lucky for me...i took pics of the complete order that day, proving the amount and that nothing was/is outstanding for payment, on this order.
I also have the Samsung Galaxy S10+ phone, which recorded each and every phone call to me, from and to Makro. And NO WHERE in ANY of those calls, did anyone state that delivery only can take place, once a further amount of R4,810.84, is paid!!!
Right Makro, you have messed with the wrong person!!!
...oh and BTW, you will ALSO be liable to pay all my Attorney fees...
I will be lodging a complain with the Consumer Board and the Ombudsman aswell today.
Thereafter, i will be reporting this ugly matter, to all types of media.
And yeah, trust me...im home 24/7...i have loads of time on my hands...
BC
Biker Chick444's update08 Jul 2019, 13:06
Reviewer Update
Today (8th July 2019) @13:00. I went online to Makro's Online Shopping page, to see if there are any updates on the delivery of my order, placed on the 17th June 2019.
Now i suddenly see, that Makro says that they are waiting for me to make a FURTHER payment on my order, to the amount of R4,810.84!!! Which i see now, that they have gone and divided the order up into 4 separate deliveries, instead of the original 3 that they had when i placed the order. Not even one of the people from Makro said anything about the order being delayed, due to outstanding payments of any sort. Nor do they contact me to say when it will be delivered and finalized. I just sit here and wait...what a waste of time!!!
What the HELL is going on?!?! Makro is now saying that i need to pay more, than the R3,984.32 that the order cost on the day i placed my order!!!
Lucky for me...i took pics of the complete order that day, proving the amount and that nothing was/is outstanding for payment, on this order.
I also have the Samsung Galaxy S10+ phone, which recorded each and every phone call to me, from and to Makro. And NO WHERE in ANY of those calls, did anyone state that delivery only can take place, once a further amount of R4,810.84, is paid!!!
Right Makro, you have messed with the wrong person!!!
...oh and BTW, you will ALSO be liable to pay all my Attorney fees...
I will be lodging a complain with the Consumer Board and the Ombudsman aswell today.
Thereafter, i will be reporting this ugly matter, to all types of media.
And yeah, trust me...im home 24/7...i have loads of time on my hands...
Now i suddenly see, that Makro says that they are waiting for me to make a FURTHER payment on my order, to the amount of R4,810.84!!! Which i see now, that they have gone and divided the order up into 4 separate deliveries, instead of the original 3 that they had when i placed the order. Not even one of the people from Makro said anything about the order being delayed, due to outstanding payments of any sort. Nor do they contact me to say when it will be delivered and finalized. I just sit here and wait...what a waste of time!!!
What the HELL is going on?!?! Makro is now saying that i need to pay more, than the R3,984.32 that the order cost on the day i placed my order!!!
Lucky for me...i took pics of the complete order that day, proving the amount and that nothing was/is outstanding for payment, on this order.
I also have the Samsung Galaxy S10+ phone, which recorded each and every phone call to me, from and to Makro. And NO WHERE in ANY of those calls, did anyone state that delivery only can take place, once a further amount of R4,810.84, is paid!!!
Right Makro, you have messed with the wrong person!!!
...oh and BTW, you will ALSO be liable to pay all my Attorney fees...
I will be lodging a complain with the Consumer Board and the Ombudsman aswell today.
Thereafter, i will be reporting this ugly matter, to all types of media.
And yeah, trust me...im home 24/7...i have loads of time on my hands...
BC
Biker Chick444's updateReviewer Update
10 Jul 2019, 11:07Today (10th July 2019) @11:20 and i have STILL not received my order from Makro. It has now been almost a month since ive paid for the order!!!
...Makro...just know, that KARMA follows you, from now on... ;-D
...Makro...just know, that KARMA follows you, from now on... ;-D
BC
Biker Chick444's update10 Jul 2019, 11:07
Reviewer Update
Today (10th July 2019) @11:20 and i have STILL not received my order from Makro. It has now been almost a month since ive paid for the order!!!
...Makro...just know, that KARMA follows you, from now on... ;-D
...Makro...just know, that KARMA follows you, from now on... ;-D
BC
Biker Chick444's updateReviewer Update
17 Jul 2019, 09:51Today is already the 17th July 2019 @10:00am (over a month after i placed my order) and Makro still hasnt delivered everything to me, nor any refunds received from Makro for anything.
Makro also has STILL NOT COMPENSATED me in ANY way...for this horrible experience!!!
Due to this experience, i now have severe anxiety and depression, i had to go see a doctor (no medical aid, no salary, no job).
Makro needs to reimburse me for all my medical expenses, during this time.
DONT EVER TRUST MAKRO!!!
Makro also has STILL NOT COMPENSATED me in ANY way...for this horrible experience!!!
Due to this experience, i now have severe anxiety and depression, i had to go see a doctor (no medical aid, no salary, no job).
Makro needs to reimburse me for all my medical expenses, during this time.
DONT EVER TRUST MAKRO!!!
BC
Biker Chick444's update17 Jul 2019, 09:51
Reviewer Update
Today is already the 17th July 2019 @10:00am (over a month after i placed my order) and Makro still hasnt delivered everything to me, nor any refunds received from Makro for anything.
Makro also has STILL NOT COMPENSATED me in ANY way...for this horrible experience!!!
Due to this experience, i now have severe anxiety and depression, i had to go see a doctor (no medical aid, no salary, no job).
Makro needs to reimburse me for all my medical expenses, during this time.
DONT EVER TRUST MAKRO!!!
Makro also has STILL NOT COMPENSATED me in ANY way...for this horrible experience!!!
Due to this experience, i now have severe anxiety and depression, i had to go see a doctor (no medical aid, no salary, no job).
Makro needs to reimburse me for all my medical expenses, during this time.
DONT EVER TRUST MAKRO!!!