MAKRO TAKING A MONTH TO DELIVER ON AN ORDER

I PLACED AN ORDER WITH MAKRO ONLINE ON THE 6 APRIL AND TO THIS DAY I HAVE NOT RECIEVED IT. FUMMY ENOUGH WHEN I CALLED IN MYSELF TO INQUIRE ON THE DELIVERY THEY DECIDED TO ONLY CHANGE THE STATUS OF THE ORDER TO DELIVERED WHEN IT NEVER WAS. I KEEP HAVING TO CALL THE CALL CENTRE AND NO ONE IS HELPING ME THIS IS FRUSTRATING!!!