Makro takes online order, but never delivers

I placed an order on the 10th of August for 2 bottles of Whiskey. It is now nearly 6 weeks later and it has still not been delivered to a Makro locker. On ordering I was told the estimated collection date was the 16th of August. This order has still not materialized, despite me raising it 4 times with Makro's "Support" department. The Status of the order is still "In Progress". When I emailed Makro support on the 22nd of August, Obakeng M responded, apologizing for the delay and saying that "The order has been given to DSV to deliver to the locker. You will be given an OTP via sms when the item is set in the locker". The OTP never arrived, so I emailed again on the 29th of August. This time Anthony Vermeulen responded, again apologizing and saying "i have escalated this matter and will revert feedback in reference to the pin shorty." After that I heard nothing, so I emailed again on the the 3rd of September and got no response. I emailed again on the 9th of September and warned that if the matter was not resolved and the order not delivered by the end of that week, I would be raising it on Social Media, which I am now resorting too. Thlologelo Makukule responded, again apologizing and saying "we have contacted our store and our couriers. We will revert feedback". And again, since then I have heard nothing...

I made this order as a Birthday gift for my Mother and my Uncle Dom was going to collect it for me and deliver it to my Mother. I have just confirmed with him that to date he has not received any OTP. My Mother's birthday has long since come and gone, so I am very disappointed with Makro's failure to deliver and their failure to respond and rectify the situation.

I have just told my Mother about this and she intends to follow up as well. Maybe a thirsty, motivated Mother will have more success than me :)