LN
Lufuno N
1 reviews | Active since Feb 2019
20 Dec 2019, 03:23
Makro takes money but doesn't deliver products
Absolute worst place to buy anything. Bought an oven and hob set last week Wednesday, claimed they had no stock and it would be received by the Friday with delivery scheduled for Saturday. No delivery made. Go into the store on Tuesday to ask what is going on as the customer service line is of no help. The salesman is not in and he has the invoice on him physically, in what world does that happen? He claims will only be in on Thursday as he is in the hospital and stock is expected Wednesday latest Thursday. I give him a call on Thursday, he isn't there. Giving them to midday tomorrow and then I'm going in store and demanding a refund, how dare they treat people like this.
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Replies (2)
Makro's replyOfficial
20 Dec 2019, 12:50Good day,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value our customers and therefore assure you that this matter will be our priority.
This is certainly not the type of service you can expect from any of our stores we will be in contact with the relevant parties at the store, this is to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value our customers and therefore assure you that this matter will be our priority.
This is certainly not the type of service you can expect from any of our stores we will be in contact with the relevant parties at the store, this is to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply20 Dec 2019, 12:50
Official
Good day,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value our customers and therefore assure you that this matter will be our priority.
This is certainly not the type of service you can expect from any of our stores we will be in contact with the relevant parties at the store, this is to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value our customers and therefore assure you that this matter will be our priority.
This is certainly not the type of service you can expect from any of our stores we will be in contact with the relevant parties at the store, this is to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
LN
Lufuno N's updateReviewer Update
24 Dec 2019, 11:30Still have not received my delivery. Makro this is unacceptable, didn't call that they were on the way just showed up at my gate, I was not home, they drove away. Call in, they claim they will deliver it today (Monday), surprise surprise no delivery. I have honestly had it with this store.
I want a refund.
I want a refund.
LN
Lufuno N's update24 Dec 2019, 11:30
Reviewer Update
Still have not received my delivery. Makro this is unacceptable, didn't call that they were on the way just showed up at my gate, I was not home, they drove away. Call in, they claim they will deliver it today (Monday), surprise surprise no delivery. I have honestly had it with this store.
I want a refund.
I want a refund.