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Jeanette D

1 reviews | Active since Apr 2014

11 May 2020, 14:59

Makro takes money and never gives products or refunds

I Orderlled from Makro on the 8th of April,only got my food by the 26 of April.On their website is says 2-5 days.Got damaged goods and contacted them.No refund or response.On the order there were items out of stock that was in stock when I ordered but now I want that money back as I never got that stock and still no refund on that money.Have been caling and emailing Makro ,no reply.They take your money and never give any rezponse or call back when I asked where my money is.Never ever order from this company online.They are cheap in service......

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Replies (2)
Makro
Makro's reply11 May 2020, 15:26
Official
Good day Jeanette,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 

JD
Jeanette D's update11 May 2020, 15:36
Reviewer Update
And always the same reply!