Makro takes 21 days to collect return - the delays waiting for refund

Reference number RT#***7 - item returned and collected on 10th Feb still not refunded. I waited 21 days for Makro to finally collect this item - this after raising several complaints in order to get this item returned. Going into Ottery branch, only to be told they will send an email to the relevant dept to get this returned. Pathetic service from Makro