1 reviews | Active since Feb 2019
MAKRO takes 15 days to repair fridge, still not fixed after that.....
Logged a service call for a DEFY fridge on the 15th April 2019. Service number #72595 call was logged with Defy on # ********** .
Spoke to the defy technician on 19th and agreed that he can tend to the call on Tuesday 23/4/2019. Also explained that the unit needs a replacement fan. The Tech said that he will order the fan.
I send the tech an sms on 24th and was told he is still waiting for the fan.
I simply dont have the time to continue to chase people offer such poor levels of service. Everybody is telling you that they will call you back. Eventually after I called the MAKRO service line i got feedback that the 1st of may is a holiday and that DEFY will get to me on Thursday 2/5/2019. Let see if they will pitch up......
Certainly the last time I will buy DEFY product from MAKRO.
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for the inconvenience caused, a fridge is very important in a household and we are sorry hear that yours is still not fixed.
Kindly be advised that we have contacted Defy and they did confirm that a job is scheduled for Thursday.
We will follow up with you on Thursday to make sure of this and again, we do apologize for this.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for the inconvenience caused, a fridge is very important in a household and we are sorry hear that yours is still not fixed.
Kindly be advised that we have contacted Defy and they did confirm that a job is scheduled for Thursday.
We will follow up with you on Thursday to make sure of this and again, we do apologize for this.
Kind Regards,
Makro Hellopeter Team