MAKRO TAKE YOUR BUSINESS - BUT NO AFTER SALES SERVICE

Please can someone help - I am not getting any Joy from Makro - One of my emails sent to them was as follows - To date we have not had the courtesy of a response.

"Please be so kind as to assist with the difficulties that we are facing with Makro and Defy.

We purchased a fridge (cash), just over 2 months ago from Makro - upon delivery the fridge was very noisy. We visited Makro the very next day requesting that they exchange the fridge for wither another brand or model. They insisted that Defy would have to assess the fridge. 3 assessments later, with lots of time away from work, the technician stated that there is nothing wrong with the fridge. That is understandable in that it’s possible that the product is designed to be noisier than other products.

My concern is that we now sit with tis engine sound brand new fridge, whilst Makro has taken our money and do not want us to exercise our rights as consumers. They stated that we must just live with it.

I have taken the assessment reports, Makro card and everything to the store, they have left us with a response that we must deal with Defy – who in turn state that we must /should deal with the store which I agree with as the transaction and exchange of money for a fridge that was no on when viewed is forced to be in my home.

Please help us get either our refund of hard-earned cash or alternatively allow us to have the fridge exchanged for a better one that is not noisy. O have attached the assessment reports for ease of reference.

I must add that this is really not the way customers should be shooed away, we constantly give Makro a lot of business, which I don’t think will be happening in the near future should this problem that is giving us sleepless nights not be resolved."