lP
leemoshni P

1 reviews | Active since Jul 2014

12 Dec 2020, 14:15

MAKRO TAKE RESPONSIBILITY!!!!

I went to the Makro Liquor store in Woodmead today. The store had on their specials shelf a gift pack of Botega with the advertised price of R174 at the till it scanned at R499. There were no other types of Botega's on the shelf or were there any other labels. At least 6 different people were 'assisting". The excuse was that the bar code did not much.BUT there was nothing else with that barxode but 3 packs of this Botega with the sticker on the shelf saying R174. At least 45 minutes with no accountability by the store or its managers that it was their responsibikity to have the correct price displayed. Needless say I am highly disappointed in the lack of customer service.

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Replies (1)
Makro
Makro's reply12 Dec 2020, 14:53
Official
Good day  Leemoshni,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 

Best regards,