Makro Sux!

I bought a stove online from Makro, it was delivered damaged. I logged the damage claim the same day and to date I am still sitting with the damaged stove, 13 working days later. I can not get through to the call centre and when I finally did the agent promised me the stove would be collected the following day and she would ensure that they bring the replacement stove at the same time. Not even shocked that it didn't happen. I have sent 5 emails and only got 1 response stating that the courier tried to collect twice and we were not home. Lies!!!! Someone is always home. They probably going to the wrong address. I am sick of trying to call in and use all my airtime. I want my replacement stove. I will be going into your Ottert store tomorrow and will make sure that they give me an answer.