Makro Support Team - Customer service pathetic!!

Customer service - absolutely shocking!! On the 21st of December, I did an online purchase for a trampoline, but within an hour and after reading the reviews, I cancelled the order by phoning Makro customer service and also sending an e-mail. The order was never cancelled and when they wanted to deliver, I did not accept the delivery. After numerous e-mails and calls, and it is now a month later, I still haven't received my refund of R2499.00! I will never buy from Makro on-line again, their customer service is pathetic and non-existing and then they have the audacity to keep on sending e-mails to rate their service!!!!