Makro support is useless

I ordered a fridge on 03 OCT online after my current fridge broke. It was delivered on 05 OCT in the morning. In the evening when I got home and I took the plastic off I saw that the door was dented. I immediately e-mail Makro and included photos of the dent and asked for a replacement

On 06 Oct I called to follow up and was advised that it was escalated. On 07 Oct I sent a follow up mail and used the whatsapp line without any feedback

on 08 Oct I called for an update and was told that it has been escalated and that I would need to wait for feedback. During this time I have had to throw my food away as I dont have a fridge to keep anything cold. They then advised me to call the branch directly which I did.

I was advised by Lesley that they would deliver first thing on 10 Oct. They have just called me to advise that they cannot deliver as they dont have stock. 1 week without a fridge and empty promises. I am so gatvol now.