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SK
Simi K

1 reviews | Active since Feb 2018

03 Nov 2020, 14:55

Makro sucks...lost a customer for good on my side.

Purchased a product at Makro online on the 20 of October and they delivered an incorrect model. i sent them an email to inform them and they acted as if they were doing something about it and sent me a copy of invoice for cancellation, claiming they are going to get one of their drivers to come and pick it up but have NOT until now...they are not responding to my last sent email and just keeping quiet. Companies such as these that have been around for a long time but still fail at being trustworthy and reliable should be ashamed.

0
Replies (3)
Makro
Makro's reply03 Nov 2020, 15:15
Official
Good day Simi,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
SK
Simi K's update03 Nov 2020, 15:39
Reviewer Update
Wow...took y'all 20 minutes to respond, that's impressive...so when y'all are shown up on a public forum this is how effective y'all can be huh?!...so if y'all say I must wait another 24-48 hrs then the best question would be what have you been doing this whole time. This kind of behaviour is very sickening. Would have been smarter to state that you had seen my previous correspondence and what is supposed to happen next and why it is that I should be waiting for that time you have given.
SK
Simi K's update10 Nov 2020, 12:34
Reviewer Update
Still nothing done by Makro...they are still sending emails making excuses and NOT dealing with the problem at hand. 48 hours they wanted to give me in resolving the matter has long passed.