MAKRO SUCKS! NO SERVICE DELIVERY JUST LIKE OUR GOVERMENT!

Item: Makro
Rating: 1
Author: Danielle T

I actually wouldn't even bother scoring them as service DOESN'T EXIST!!! I ordered a few items on the 26th November and delivery says 2-5days. After a week I checked and said that the order had been delivered!!! No order ever arrived at my house! I called the customer service department on numerous accounts with the staff promising to sort it out. I eventually sent 3 e-mails to cancel the order and yet no reply from the supposed support team??? Called again and the lady said she would cancel the order I must just hold while she draws up the info! 40minutes later I was still holding????? SORRY NOT SORRY BUT MAKRO SUCKS!!!!

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Replies (1)

Makro's replyOfficial

23 Dec 2019, 13:42

Good day Danielle

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply23 Dec 2019, 13:42

Official