Makro SUCKS.

Makro your customer service is pathetic. I placed an order on 9th Dec for an airfryer and on their website it stated Expected Delivery 16th December (despite it being a public holiday). I thought great even if it is delivered by Friday 20th I would still be grateful as this was meant to be an Xmas gift. 10th Dec I received a notification to say my package has been packed. Amazing right? Wrong. Then came the silence the 16th came and went and no updates. I reached out to customer service and I was told my order number doesn't exist and the agent told me their system was offline! This led to a back and forth yesterday with back and forth from one agent to another on their WhatsApp. Their email address bounced, the email address for online queries I received an automated response, something about their mailbox being full. After telling them that their name and reputation is at stake I got told they would transfer me to an agent that deals with marketplace orders. Just to then be told they have initiated a refund as the supplier cannot fulfill my order. Imagine. If I didn't reach out nobody would have said anything and now you're playing the blame game. Then I was told my refund would take 2-10 working days to clear depending on the bank fine. Chat closed. I then realised I never received a POP for the refund. Reached out again this morning same story told about the supplier even though I was enquiring about my money. I was then told they will transfer me to an agent in marketplace. After requesting my POP from Tebogo he advised me their finance team needs to approve and it takes 7-14 business days. Like could the agent of the day before not tell me this and besides its my money! You guys opted to refund me. I have all the chats the customer experience was horrible. Fix your staff and fix your system that was supposedly offline. For such an established company you guys suck!!!! I will never again shop at Makro. Please make sure someone in management reach out ASAP as I want my money. I'm not waiting 7-14 days for an approval of refund that guys initiated. There's no risk involved so why are you taking this damn long. This was me at to be an Xmas gift.