Makro sub par service, lowering the bar at every step

Hi there,

I ordered a product at Makro online, on 1 January. Reported damaged goods 6 January. It's now 7 February and I'm still calling them to find out the status of my return. The courier collection from 25/27 January is not even logged on the system. I've had no customer follow up, and I have to call each time. They will get back to me later today (ja right) after reviewing the situation.

Very happy to stick with Takealot and Amazon, Makro is awful, no customer service, and very frustrating.

I shall never ever be in a Makro mood again, my Makro shopping days are over. It's been many years since I've dealt with such lack of customer service and frustration.

To erase all doubts, please enjoy the following article written by My Broadband about Makro's service. Yes. It's that bad. There's an article written about it. The reader comments are also extremely helpful in giving a realistic insight into this situation.

https://mybroadband.co.za/forum/threads/makro-experiences-a-surge-in-customer-complaints.***/